I created some lifetime awards based on the number of hours served, but the award doesn't show up for volunteers that have already reached that number of hours. How do I get the award to show up on their profile?
Automatic Awards (such as monthly, yearly, and lifetime Awards) are not updated as soon as they are created, instead, they are only updated once daily at a scheduled time during the middle of the night. Additionally, there is a 2-day delay between when the Award was earned and when the volunteer is notified in order to give you time to validate participation (such as marking no-shows). This is intended to help ensure volunteers do not receive an Award by mistake or before you are ready for them to see it, since they will receive a notification that they have received an Award whenever they log in to the portal or use the Sign-in Console or Mobile Sign-in when they arrive to volunteer. When the Awards are "pending", they appear as 99% completed in the volunteer’s profile to indicate that they have been completed, but that they are not yet awarded.
For more information about Awards, refer to the knowledge base article here: Awards Inventory Overview