Question:
What happens if a volunteer signs in for their shift using the Sign-in Console or Mobile Sign-in, but forgets to sign out when they are finished?
Answer:
There can be different results when a volunteer does not sign out depending on whether the opportunity is an Event (Normal or Time Slot) or a Service Project.
When a volunteer registers for an Event, they will automatically receive the credit hours that you set for that Event. So if a volunteer signs in but forgets to sign out, they will still receive the default number of hours for that Event.
On the other hand, there is not a default number of hours assigned to a Service Project. Therefore, if a volunteer does not sign out for a Service Project, the system will leave them signed in until they are manually signed out.
The exception to this is if you choose to Enable Sign-in Console "Automatic Sign-out” in your “System Configuration” for a predetermined amount of hours. This setting allows you to assign a default number of credit hours for your entire console. When enabled, the system will sign out any volunteers who are still signed in for any opportunities at the end of the day and assign them the number of hours you define. This amount can be configured in half-hour increments up to 10 hours. 'Yes - 0 hrs' is the system-wide default for this setting.
This setting also applies to Events that have been set up to have 0 (zero) Service Credit Hours.
For Service Projects, the "Automatic Sign-out" value can be configured for each individual Service Project. A value can be entered to specify a default number of service credit hours to assign when a Volunteer signs in to the Service Project via the kiosk but fails to sign out. Leave the default value of '0' to use the system default specified in the "System Configuration".