System Log

The System Log allows you to maintain a record of everything that was done in CERVIS and by whom. Administrators can view every action that takes place in CERVIS. This gives Administrators the ability to troubleshoot user-reported errors. Those with Leadership Team access can only view the actions that they performed. Log entries are retained in your console for 12 months.  

Follow these steps to view the System Log:

1. From the Main Dashboard, click on “View System Log” under the System Management heading.
2. To search the System Log, you can type your search criteria in the search bar at the top of the page (i.e. email address, last name, etc.) and select “Search System Log” or you can use one of the quick searches listed under Advanced Options.
   • The Advanced Options will show only certain types of listings. The different options are listed below:
     • Sent E-mail Messages
     • Failed Sign-in Attempts
     • System Configuration Changes
     • Deleted Items

The System Log will tell you when specific ‘events’ have occurred within your organization’s account. These events include:

• When someone logs in and with what access level.
• When there is a failed login attempt and who made the attempt.
• When a password reset is requested and what the temporary password is.
• When an E-mail is sent out. The System Log will list who sent the E-mail, the subject, and the total number of recipients. A copy of the email, the list of recipients, and the email analytics can also be viewed by clicking on the view email icon ().
• When a new volunteer profile is created and by whom.
• When a volunteer profile is updated and by whom.
• When someone registers for an opportunity and what opportunity they registered for.
• When someone unregisters for an opportunity and what opportunity they unregistered for.
• When a volunteer is marked as a “No Show” and which shift that was for.
• When changes are made in the System Configuration and by whom.
• When an opportunity or volunteer profile is deleted and by whom.