Report that pulls sign in/sign out hours

Completed

Comments

5 comments

  • Avatar
    CERVIS Customer Support

    Hi Pilar,

    All reports that include hours in the system include the actual hours worked (calculated based on sign-in and sign-out times) if that information is available.  The only time the system uses the default credit hours for an event is when the volunteer does not sign-in and sign-out.

    Warm Regards,

    CERVIS Customer Support

    0
    Comment actions Permalink
  • Avatar
    Patty Rivas - Radio Nueva Vida Network (A30278)

    I had been trying to do that but the report just shows the time they were registered and not the time of check in and check out.

    Please help!

    0
    Comment actions Permalink
  • Avatar
    Pilar Martinez - Riverview Gardens, Inc. (A30274)

    Patty, what they told me to include in my custom report was the "Event/Project Registration Notes" field. This field shows their in/out time, but only if they did both. If not, it won't provide either time. 

    I hope this is helpful!

    0
    Comment actions Permalink
  • Avatar
    Susan Detweiler - Southeast Texas Food Bank (A30190)

    So if I have volunteers who sign and don't sign out they constantly get credit for the entire time allotted for that event? I want to stop that from happening. I pulled up a report for a young man the other day for court and almost all of his time was exactly 3 hours. This is suspicious to me because when people sign in and out they rarely hit it right on the nose and I just cannot believe that this young man did it that many times. Especially since this system runs time down to the 100th of a minute. 

    I don't want to sign off on those sorts of hours again. Help! I can find where they signed in but not signed out. Can anyone find that time?

     

    0
    Comment actions Permalink
  • Avatar
    Pilar Martinez - Riverview Gardens, Inc. (A30274)

    Susan, if you pull a custom report in Report Management and include the field I mentioned above, it will provide a sign out time. However, it will only provide a sign out time if they are actually signing out. 

    The other way see if they are signing out is under the Event they are signing in to - open the event and the specific date. If they are signing in and out they should have a stopwatch and a gold calendar symbol next to their name. If the calendar is blue, they did not sign out. 

    To prevent volunteers from getting a specific amount of time without signing out, our policy is to make "credit hours" 0. This way, if they don't sign out, they don't get credit for any of their time. For some volunteer groups, we keep this to 1, so they would get only a fraction of their time. This seems to be good incentive for our clientele to sign out. 

    0
    Comment actions Permalink

Please sign in to leave a comment.