Report that pulls sign in/sign out hours

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Pilar Martinez - Riverview Gardens, Inc. (A30274)

November 01, 2018 17:55

I wish there was a report that provided actual time served, based on their sign in and sign out times, rather than the credit hours. Our volunteers work a variety of shifts within our Events and so our "credit hours" do not accurately reflect all volunteer hours. It seems impossible now to report on how many volunteer hour were actually worked. 

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  CERVIS Customer Support November 28, 2018 13:13

  Hi Pilar,

  All reports that include hours in the system include the actual hours worked (calculated based on sign-in and sign-out times) if that information is available.  The only time the system uses the default credit hours for an event is when the volunteer does not sign-in and sign-out.

  Warm Regards,

  CERVIS Customer Support

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  Patty Rivas - Radio Nueva Vida Network (A30278) February 06, 2019 00:31

  I had been trying to do that but the report just shows the time they were registered and not the time of check in and check out.

  Please help!

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  Pilar Martinez - Riverview Gardens, Inc. (A30274) February 06, 2019 14:10

  Patty, what they told me to include in my custom report was the "Event/Project Registration Notes" field. This field shows their in/out time, but only if they did both. If not, it won't provide either time. 

  I hope this is helpful!

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  Susan Detweiler - Southeast Texas Food Bank (A30190) February 11, 2019 20:23

  So if I have volunteers who sign and don't sign out they constantly get credit for the entire time allotted for that event? I want to stop that from happening. I pulled up a report for a young man the other day for court and almost all of his time was exactly 3 hours. This is suspicious to me because when people sign in and out they rarely hit it right on the nose and I just cannot believe that this young man did it that many times. Especially since this system runs time down to the 100th of a minute. 

  I don't want to sign off on those sorts of hours again. Help! I can find where they signed in but not signed out. Can anyone find that time?

   

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  Pilar Martinez - Riverview Gardens, Inc. (A30274) February 12, 2019 14:29

  Susan, if you pull a custom report in Report Management and include the field I mentioned above, it will provide a sign out time. However, it will only provide a sign out time if they are actually signing out. 

  The other way see if they are signing out is under the Event they are signing in to - open the event and the specific date. If they are signing in and out they should have a stopwatch and a gold calendar symbol next to their name. If the calendar is blue, they did not sign out. 

  To prevent volunteers from getting a specific amount of time without signing out, our policy is to make "credit hours" 0. This way, if they don't sign out, they don't get credit for any of their time. For some volunteer groups, we keep this to 1, so they would get only a fraction of their time. This seems to be good incentive for our clientele to sign out. 

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