Sign-in Console Overview [VIDEO]

The Sign-in Console is a stand-alone kiosk that you can setup for volunteers to use to sign in and out of an event. It can be opened on any device that is connected to the internet (laptop, desktop, tablet, etc). This is useful to record exactly how long they were there (like a time card) or you can have them sign in to track attendance.

The Sign-in Console is designed to walk your volunteers through the sign-in process. A volunteer will start by entering their name (first or last) into the search bar and then selecting their name from the drop down menu when it appears.

By default, the Sign-in Console will only show volunteers who are registered for an Event or Project that is occurring on the current day. The exception to this is if you have Walk-in opportunities enabled in your system. In that case, even if a volunteer is not registered for an opportunity on the current day, their name will appear and they can register for any walk-in opportunities that are available. This also allows new volunteers to create an account through the Sign-in Console as a walk-in.

If you have the “Sign-in Console Verification Method” setting in the System Configuration set to “Phone Number”, volunteers will need to enter the last four digits of their phone number (either the primary or alternate number) to verify it is truly them signing in. This serves the dual purpose of ensuring volunteers are present themselves and that they did not click on the wrong name.

You also have the option of presenting the volunteer with up to three custom questions at this time. These can be questions where volunteers can enter anything as a response, select from preset responses, or enter a response in a particular format (i.e. number, date, email, etc). In addition to these questions, you can have the system prompt them to accept your electronic waiver if they haven't already. For more information about this functionality, refer to the knowledge base article, Customizing the Sign-in Questionnaire

After responding to any questions, if the volunteer is registered for an event/project occurring that day, they will see that opportunity listed and can simply click, “Sign In”. If they do not see the opportunity they are looking for, they can click to “View” walk-in registration opportunities to see the other open events occurring on the current day (if walk-in registration is enabled).

The volunteer can follow the same process to sign out when they are finished and the system will record exactly how long they were there. If they were participating in an Event and they do not sign out, they will automatically be given the set number of credit hours for the Event. If the volunteer was participating in a Service Project and they do not sign out, they are not given a default number of hours unless you choose to “Enable Sign-in Console "Automatic Sign-out"” in your System Configuration for a certain amount of hours. In that case, your volunteers would be given that default number of hours.

For instructions on how to open the Sign-in Console, see the knowledge base article linked HERE.