Why am I no longer receiving notifications of undelivered email messages when I send an email from my CERVIS account?
In our continued efforts to improve the CERVIS email system, we have implemented several changes that you should be aware. These changes are effective with CERVIS v.2.6.0 and will increase message deliverability and decrease inaccurate SPAM identification of messages originating from the CERVIS system. By default, CERVIS will no longer deliver message failure notifications (also known as Non Delivery Reports "NDR" or bounce messages) to the "System E-mails Sent From:" email address specified in your account's System Configuration. As always, you are still able to search for and view any volunteers who have had failed messages sent from CERVIS by referencing the instructions in the support knowledge base article found HERE.
If your organization would like to continue to receive bounce messages from CERVIS, please complete the following steps:
- Create a Sender Policy Framework (SPF) record to authorize CERVIS to send email messages from your email domain. This may have to be completed by your IT staff, and instructions can be found HERE, specifically Item #4.
- After creating the SPF record, please open a Support Request with our Customer Support Team. In your Support Request, please include the email address to which you want bounce messages sent to. This can be any email address on your domain, but CANNOT be set to a dynamic value that changes with each email, such as the reply-to address.
For further assistance, please contact our Customer Support Team by clicking HERE.