Why am I no longer receiving notifications of undelivered email messages when I send an email from my CERVIS account?
In our continued efforts to improve the CERVIS email system, we have implemented several changes that you should be aware. These changes are effective with CERVIS v.2.6.0 and will increase message deliverability and decrease inaccurate SPAM identification of messages originating from the CERVIS system. By default, CERVIS will no longer deliver message failure notifications (also known as Non Delivery Reports "NDR" or bounce messages) to the "System E-mails Sent From:" email address specified in your account's System Configuration. As always, you are still able to search for and view any volunteers who have had failed messages sent from CERVIS by referencing the instructions in the support knowledge base article found HERE.
For further assistance, please contact our Customer Support Team by clicking HERE.