I have an event setup to only allow volunteers to register for the event if they are from 18 - 150 years old, but someone with the 11 - 17 years age group is allowed to register online for the event. How can I fix this?
Event registration restriction for events based on age is based on the volunteer's birth date and not on the assigned age group. Once correctly entered, the birth date field will always remain correct since this value does not change. The age group field may become incorrect over time due to the changing age of the volunteer so this field is not used for event registration restriction.
To make sure that a volunteer's information is as up to date as possible it is a good idea to require that volunteers confirm their information every so often. This can be done by following the instructions in the following Knowledge Base article: http://support.cervistech.com/entries/338423